Privacy Policy and Terms & Conditions for Greer Water Works, LLC
Effective Date: 5/29/2025
Introduction
Welcome to Greer Water Works. We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.GreerWaterWorks.com or communicate with us via Phone, Text Message or Social Media.
Verbal Opt-In
Greer Water Works, LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” They will also be informed that their information will not be shared with third parties.
By submitting our contact form and signing up for texts, you consent to receive text messages from Greer Water Works, LLC at the number provided, including messages sent by an auto dialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.
Information Collection and Use
What We Collect:
- Personal Identification Information: We may collect personal identification information, including but not limited to, your name, email address, and phone number when you voluntarily submit such information to us through our website.
- Browsing Information: Information about your browser, IP address, and cookies may be collected automatically as you navigate through our site.
How We Use Your Information:
- To Improve Our Website: To better understand how our services are used and how we can improve them.
- Communication: To communicate with you about our services, updates, and promotional offers.
- Customer Service: To provide customer support and respond to your inquiries.
Sharing of Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.
SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes
Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at [email protected]
Changes to This Privacy Policy
Greer Water Works, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
[email protected] or (410) 439-8500
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Greer Water Works, LLC, you may receive SMS notifications related to the following:
Billing notifications
Appointment or service reminders
Dispatch notifications
Job completion surveys
Service updates or alerts
Message Frequency:
Message frequency may vary depending on your service needs. For example, you may receive up to 3 messages per week related to your billing, appointments, or service notifications.
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt-in to receive SMS messages from Greer Water Works, LLC through the following methods:
- Verbally, during a phone call or in-person visit
- By submitting a contact form on our website
- By filling out a paper form
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at: (410) 439-8500
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP.”
- Message frequency may vary.